These Terms & Conditions apply to your use of fswcarmats.co.uk and to orders placed with FSW Car Mats. Please read these terms carefully before placing an order. By purchasing from us, you agree to these Terms & Conditions together with the policies referred to below.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Us

FSW Car Mats is operated by Firststop Wholesalers Ltd, trading as FSW Car Mats, Company Number 10470004, registered at 154 Intake Road, Bradford, England, BD2 3NH.

You can contact us by telephone on 01274 666109, by email at hello@fswcarmats.co.uk, or through our website at fswcarmats.co.uk.

Our online store is hosted using the Shopify ecommerce platform.

2. Other Policies

These Terms & Conditions should be read together with our Privacy Policy, Cookie Policy, Delivery Policy and Returns & Refunds Policy. Where one of these policies applies specifically to a particular matter, you should also refer to that policy for further information.

3. Our Products

FSW Car Mats manufactures and supplies vehicle interior protection products including tailored car mats, van mats, boot mats, load-area mats, seat covers and related vehicle accessories.

Our products are available in a range of materials, specifications, colours and finishes depending on the selected vehicle. These may include Classic Carpet, Deluxe Carpet, 3mm Rubber and 5mm Heavy-Duty Rubber, together with different trim colours where available.

Not every material, colour, trim or other option will be available for every vehicle. The options displayed on the relevant product page when you place your order determine the specification of the product you are purchasing.

4. Tailored Car Mats & Vehicle Fitment

Many of our car and van mats are manufactured using vehicle-specific templates designed to provide a tailored fit.

Vehicle manufacturers may produce different generations, body styles, floor layouts, fixing systems and specifications under the same model name. It is therefore important that you select the correct vehicle when placing your order.

Product compatibility may depend on the vehicle manufacturer, model, generation, year, body style, number of seats, cab configuration, transmission, floor layout or other vehicle-specific characteristics.

Please check all compatibility information displayed on the product page before ordering. If you are unsure which mats are suitable for your vehicle, please contact us before placing your order.

5. Vehicle Registration Search

Where available, our vehicle registration search is provided to make finding compatible products easier.

Vehicle information may be obtained using third-party vehicle-data services. Although we aim to provide accurate vehicle identification and fitment information, some vehicles may have multiple specifications or variations.

You should therefore check that the vehicle details displayed after entering your registration correctly describe your vehicle before placing an order. If anything appears incorrect or you are unsure about the fitment, please contact us.

6. Fixings & Safe Installation

Where applicable, our tailored mats may be supplied with or designed to work with vehicle-specific fixing points. Fixing arrangements vary between manufacturers, models and vehicle generations.

Please ensure your mats are correctly positioned and secured where appropriate before driving. A driver's mat must never be positioned in a way that interferes with the accelerator, brake, clutch or any other vehicle control.

If a mat does not appear to fit or secure correctly, please stop using it and contact us.

7. Product Images & Colours

We make reasonable efforts to ensure that photographs, illustrations, colours and descriptions on our website accurately represent our products.

The appearance of colours and materials may vary slightly due to screen settings, lighting, photography, material batches and manufacturing processes. Some images showing mats fitted inside vehicles may be illustrative and intended to demonstrate the product, material, fit or features.

Minor variations that do not materially affect the product's description, quality or functionality may occur. Nothing in this section affects your statutory rights where goods are faulty or not as described.

8. Prices

All prices displayed on our website are in Pounds Sterling (£). Applicable taxes will be included or displayed as required.

We may change our prices from time to time. A price change will not normally affect an order that we have already accepted.

If an obvious pricing or website error occurs, we may contact you before accepting or fulfilling the affected order. Any applicable delivery charge will be shown before you complete checkout.

9. Placing Your Order

Before submitting your order, please carefully check the vehicle make, model, year or generation, material, trim colour, quantity, billing information, delivery address and any other options you have selected.

When you submit an order, you are offering to purchase the selected goods from us. You should receive an order confirmation by email after your order has been placed.

We may contact you if further information is required before manufacturing, processing or dispatching your order.

10. Order Acceptance

We may decline or cancel an order where there is a legitimate reason to do so. This may happen if a product is unavailable, payment cannot be authorised, we cannot fulfil the selected specification, there has been an obvious pricing or product-information error, we reasonably suspect fraud or misuse, or we are unable to deliver to the address supplied.

If we cancel an order after payment has been taken, we will refund the relevant amount to you.

11. Payment

Payments made through our website are processed using Shopify Payments and any other payment methods displayed during checkout.

Payment must be successfully authorised before your order can be processed. We do not independently store complete payment-card details processed through Shopify Payments.

12. Order Processing

We aim to manufacture, process and dispatch orders as quickly as reasonably possible. The relevant delivery information applicable to your order will be displayed on our website.

If we become aware of a significant unexpected delay affecting your order, we will contact you where appropriate.

13. Delivery

We use Evri for customer deliveries.

Our standard delivery offering is FREE 2–3 Working Day UK Delivery, unless another delivery timeframe or charge is displayed on the relevant product page or during checkout.

Delivery times are estimates unless we expressly agree otherwise. Please ensure that the delivery address provided when placing your order is complete and accurate.

Please refer to our Delivery Policy for further information about delivery times, locations and any applicable exclusions.

14. Returns

We want you to be happy with your purchase from FSW Car Mats.

Our car mats can be returned provided they are unused and meet the conditions set out in our Returns & Refunds Policy.

If you intend to return a product, please do not use, cut, alter, modify, damage or mark the item. Returned products should be appropriately packaged to prevent damage while being returned to us.

For information about return eligibility, timescales, return postage and how to make a return, please refer to our Returns & Refunds Policy.

Nothing in these Terms & Conditions affects your statutory consumer rights.

15. Incorrectly Ordered Products

You are responsible for checking the vehicle and product information displayed before completing your purchase.

If you accidentally order the wrong vehicle fitment, material, colour or other option, please contact us as soon as possible.

Where the product is eligible for return, it may be returned in accordance with our Returns & Refunds Policy, provided that it meets the applicable return conditions.

16. Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Where a refund is approved, it will be processed back to your original payment method. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Where statutory cancellation rights apply, refunds will be processed within the applicable legal timeframe.

Please refer to our Returns & Refunds Policy for full details.

17. Faulty, Damaged or Incorrect Goods

If your product arrives faulty, damaged, incorrect or does not correspond with the vehicle fitment you correctly ordered, please contact us as soon as reasonably possible at hello@fswcarmats.co.uk or on 01274 666109.

We may ask you to provide photographs, vehicle details or other relevant information so that we can investigate and resolve the issue.

Your statutory consumer rights apply to products that are faulty, not as described, not of satisfactory quality or not fit for purpose. Depending on the circumstances and your legal rights, an appropriate remedy may include a repair, replacement, price reduction or refund.

18. Checking Your Mats Before Use

Please check your mats carefully before using them.

You should ensure that the mats correspond to your vehicle, the driver's mat is correctly positioned, any applicable fixing points align correctly, the mats do not move excessively and no mat obstructs the pedals or other vehicle controls.

If you believe a mat is incorrect or unsafe to use, please do not continue using it and contact us.

19. Customer Accounts

Where our website allows you to create a customer account, you are responsible for keeping your login information secure and providing accurate and current information.

Please contact us if you believe your account has been accessed without your permission.

20. Reviews, Photographs & Customer Content

Customers may be able to submit product reviews, photographs, feedback or other content through our website.

Content submitted must not be unlawful, misleading, abusive, defamatory, fraudulent or infringe another person's rights. We may moderate or remove submitted content where reasonably necessary.

Personal information associated with reviews and other customer content will be handled in accordance with our Privacy Policy.

21. Intellectual Property

Unless otherwise stated, content created for fswcarmats.co.uk, including our FSW branding, logos, original photography, graphics, written content and website materials, is owned by or licensed to Firststop Wholesalers Ltd.

Our content must not be reproduced or commercially exploited without our permission except where permitted by law.

Names, logos and trade marks belonging to vehicle manufacturers remain the property of their respective owners. References to vehicle manufacturers and models on our website are used to identify product compatibility and do not imply that FSW Car Mats is sponsored, endorsed or approved by those manufacturers unless expressly stated.

22. Website Information

We aim to keep the information on our website accurate and current. Occasionally, information may contain an error or omission relating to product descriptions, vehicle compatibility, pricing, availability, promotions or delivery information.

Where we discover an error that affects an order, we will take reasonable steps to correct it and contact the affected customer where appropriate.

We may update website content from time to time.

23. Website Availability

We cannot guarantee that fswcarmats.co.uk will always be available without interruption.

We may temporarily suspend or restrict access to parts of our website for maintenance, security, updates or other operational reasons.

Nothing in this section limits any rights or responsibilities that cannot lawfully be excluded.

24. Acceptable Use of Our Website

You must not use our website for any unlawful or unauthorised purpose.

You must not knowingly introduce viruses or malicious software, interfere with the security or operation of our website, attempt to gain unauthorised access to our systems or customer accounts, submit fraudulent or misleading information, impersonate another person, unlawfully collect information from the website or infringe our intellectual-property rights or those of another person.

We may restrict access to our website where we reasonably believe it is being misused.

25. Third-Party Services & Links

Our website uses third-party services including Shopify and may contain links to websites operated by other organisations.

Third-party websites and services have their own terms, policies and privacy practices. We are not responsible for the content of websites that we do not operate.

26. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these terms excludes or restricts your statutory rights concerning goods that are faulty, misdescribed or otherwise fail to meet the requirements of applicable consumer law.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was entered into.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

27. Events Outside Our Reasonable Control

We will not be responsible for delays caused by circumstances genuinely outside our reasonable control where applicable law permits.

This may include significant disruption to courier or transport networks, utilities or communications systems, severe weather or other circumstances that we could not reasonably prevent.

Where such an event significantly affects your order, we will take reasonable steps to minimise its effect and communicate with you where appropriate.

28. Privacy & Cookies

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

29. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business operations or applicable law.

The Terms & Conditions applying to an order will normally be those in force when the order was placed.

The latest version will be available on fswcarmats.co.uk.

30. Severability

If any part of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

31. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

Nothing in these terms limits any rights you may have regarding where legal proceedings can lawfully be brought.

32. Contact Us

If you have any questions about these Terms & Conditions, your order or one of our products, please contact us.

Firststop Wholesalers Ltd, trading as FSW Car Mats, Company Number 10470004, 154 Intake Road, Bradford, England, BD2 3NH.

Telephone: 01274 666109

Email: hello@fswcarmats.co.uk

Website: fswcarmats.co.uk